Frequently Asked Question

General Question

Our common questions are all here

Mindy Hair Extensions only sources the best virgin hair from China,vietnam,Indian and Europe. Each bundle of hair is hand-selected and ethically sourced from donors who are all young ladies and have the most healthy hair.

It will take 7-10 business day to process your order, regardless of the shipping option selected at checkout. We ship Monday through Friday, excluding weekends and holidays. We cannot guarantee Saturday delivery, even if your shipping is upgraded to express. You will receive a confirmation e-mail with the tracking link once your order ships which can take up to 48 hours to update. If you do not see your shipping confirmation email in your inbox, please double check your junk/spam or promotions folder. Standard & express shipping costs and any other third-party fees such as shipping insurance are non-refundable. We cannot be held accountable for any delays caused by the carrier. Kindly note that if inaccurate or incomplete addresses are provided, or if there are unverified details with your order, it may delay processing by an additional 1-2 business day

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